Mobile / Slots
Your account data — from login details to payment records via DANA, OVO, and GoPay — is handled according to this policy. We set out exactly what we collect, why we collect it, and how you can review or correct it at any time through your account dashboard.
This policy applies to all data we collect when you open an account, log in from your phone or browser, place a bet, or complete a deposit or withdrawal through your connected e-wallet. The information we gather falls into two groups: data you provide directly — your registered name, email address, and linked payment method such as DANA or OVO — and data generated automatically, like session activity and device type. We use this data to process your transactions, maintain the security of your account wallet, and respond to support requests. We do not sell your personal data to third parties. Retention periods vary by data type and are set in line with applicable regulations in eligible regions; where local law requires us to hold transaction records for a defined period, we follow that requirement. If you access lanca138 from outside an eligible region, the availability of our services and the handling of your data may be affected by local law. The current state of your transaction records is always shown in your account dashboard after login. If you have a question about how a specific piece of data is held, you can reach our support team through the contact paths listed on this page.
Deposit and withdrawal records linked to your DANA wallet are logged in your account transaction history. You can view the full record in your dashboard after login.
OVO transfer activity is recorded against your account for the retention period required by applicable regulation in your region. Your dashboard shows the current state.
GoPay payment data is processed at the point of transaction and stored securely. Access to this record is available in your account at any time after login.
ShopeePay transaction data is handled under the same data-retention rules as other supported payment methods. Review your full payment history in the account wallet section.
Understanding the boundary of this policy helps you know which data practices are ours and which belong to a third-party service you may also use. Our policy covers everything that happens inside your lanca138 account — from the moment you tap the login field to the moment a transaction is confirmed in your wallet. It does not extend to services outside our platform, even where those services are mentioned on our pages.
Covered. Everything from your registration details to your login session — device type, browser session, and account activity — falls under this policy and is handled by us directly.
Covered. Payment data processed through DANA, OVO, GoPay, or ShopeePay within your account wallet is recorded and retained by us according to this policy and applicable local regulation.
Covered. Interaction data from the lobby — which sections you visit, how you navigate between sports betting markets and game categories — is collected as session data and used to maintain account security.
Not covered. When you leave lanca138 — for example, to complete a payment inside your DANA or OVO app — that service operates under its own privacy terms. We do not control or access data held by those providers.
You have concrete actions available under this policy. Reviewing your data does not require a formal request — your account dashboard shows your transaction history, registered contact details, and linked payment methods the moment you log in. For corrections, the account settings page lets you update your email address and contact number directly; changes to your registered name may require supporting documentation, and the steps for that are shown in the verification section of your account. If you want to raise a question about how your data is stored or processed — for example, a specific transaction record or how long a piece of data is retained — our support team handles these requests through live chat and the email address listed in the support section of this page. Where your region's applicable law grants you the right to request deletion of certain data, the process starts with a written request to support; we will confirm what is and is not eligible for deletion based on our retention obligations.
Log in and open the account dashboard. Your full transaction history — including DANA, OVO, and GoPay activity — is listed there with dates and amounts, no separate request needed.
Go to account settings to update your email or contact number. Name corrections follow the verification steps shown in your account; the process is set out in the relevant section after login.
Contact support through live chat or email with the specific record or retention question you have. The support team will confirm how the data is held and what options are available to you.
Where local law permits, you may submit a written request for a full record of data we hold on your account. Send this to the support email and we will respond according to the applicable timeline in your region.
For any question about this policy — a specific data record, a correction request, or a question about how long something is retained — use one of the contact paths below. The clearest way to get a fast response is to include your registered email address and the specific data point or transaction you are asking about.
Open the chat window from any page after login. Describe your data question and include your account email so the team can pull the right record.
Send your privacy or data request to the support email address shown in your account settings. Written requests for data review or deletion should come through this channel.
Before contacting us, check your dashboard — transaction records, linked payment methods, and registered details are all visible there after login without a separate request.
Account security and data handling are not passive — they involve specific practices that apply to every session on lanca138. This section covers the four areas that matter most: how data moves, how long it stays, what cookies do on the site, and who to contact if something needs to change.
Your account data — including payment records from DANA, OVO, and GoPay — is transmitted over encrypted connections. Access to your data inside our systems is limited to the teams who need it to process your account and respond to support requests. We do not share your data with third-party marketers.
We use cookies to maintain your login session across pages and to keep your account wallet accessible without repeated re-authentication. You can adjust cookie preferences in your browser settings, though disabling session cookies will affect login functionality. No third-party advertising cookies are set by us.
Retention periods depend on data type and applicable regulation in your region. Transaction records linked to your DANA, OVO, or GoPay activity are held for the period required by local regulation. Account profile data is retained while your account is active and for a defined period after closure, as required by law.
When this policy changes, we update the version date at the top of this page and, where the change is material, we notify you through the contact details registered to your account. The current version is always the one on this page; the current state of your account preferences is shown in your dashboard after login.
The questions below cover the data and account situations that come up most often. If yours is not listed, reach out through live chat or the support email in your account settings.
We collect the details you enter at registration — name, email address, and contact number — plus the payment method you link, such as DANA or OVO. After you log in, session data like device type and activity within the lobby is recorded automatically as part of account security.
Log in and open your account dashboard. Your transaction history, registered contact details, and linked payment methods are all listed there. You do not need to submit a separate request to view this information — it is available any time after login.
Go to account settings to update your email or phone number directly. For name corrections, the account verification section shows the steps and any documentation required. If you cannot make the correction yourself, contact support through live chat with your account email and the detail you need changed.
We do not sell your payment data. Transaction data from DANA, OVO, GoPay, or ShopeePay is processed to complete your deposit or withdrawal and is retained according to applicable local regulation. Payment providers operate under their own terms for data processed inside their apps.
Retention periods are set by the type of data and the regulation applicable in your region. Transaction records linked to your payment activity are kept for the period local law requires. Your current transaction history is visible in your account dashboard at any time while your account is active.
Where local law in your region permits a deletion request, send a written request to the support email address in your account settings. Include your registered email and the specific data you are asking about. We will confirm what is eligible for deletion and what must be retained under our legal obligations.