Mobile / Slots
These terms set out what you agree to when you open and use an account on lanca138 — covering how your account works, how transactions are recorded, and what applies to access in eligible regions under local law. Read through them before your first session so you know exactly where you stand.
Your use of lanca138 is subject to these terms from the moment your account is created. They apply to every session, every transaction logged against your account, and every interaction with our support team. Access to the platform depends on whether it is permitted under local law in your region — if you are in a region where access is not permitted, these terms do not authorise you to proceed. When you deposit through DANA, ShopeePay, or QRIS, each transaction is recorded in your account wallet and visible in your transaction history after login. The terms covering those records — what gets logged, how long it is kept, and how you can query it — are part of this policy. We do not modify transaction records after they are confirmed, and you can raise a query through our support channel if anything looks incorrect. These terms may be updated when our services change or when applicable rules in eligible regions require it. The current version is always the one shown on this page. Continuing to use your account after an update means you accept the revised terms. If you do not agree, you should stop using the account and contact us to close it.
Deposits and withdrawals via DANA are logged in your wallet as soon as they are confirmed. The record shown in your account dashboard is the authoritative transaction log for any query you raise with support.
ShopeePay transactions follow the same recording process. Each confirmed transfer appears in your history with a timestamp and amount, giving you a clear reference point if you need to contact support about a specific payment.
QRIS payments are captured at the point of scan confirmation. If a QRIS transaction does not appear in your wallet within the expected window, your transaction history is the first place to check before reaching out.
Not everything connected to your lanca138 experience is governed by the same set of rules. This section draws the line clearly so you know which parts of our policy apply directly to you and which sit outside its scope.
These terms govern how your account is created, verified, and used. They cover login, session activity, account suspension, and closure. Any action taken through your account credentials is treated as authorised by you under these terms.
All deposits and withdrawals processed through your account — including those made via DANA, ShopeePay, and QRIS — fall within this policy. Transaction records, dispute processes, and wallet adjustments are all covered here.
The game content, sports odds, and lobby materials available on the platform are subject to their own display terms and provider arrangements. These account terms do not override the rules that individual game sessions operate under.
Payment processors, e-wallet providers, and any external service you connect to your account operate under their own terms. We are not responsible for how those third parties handle data or process transactions on their own side.
These terms are not only obligations — they also set out practical things you can do to manage your account, correct information, and get answers when something is unclear. You have the right to review your transaction history at any time by logging in and checking your account dashboard. If a record looks wrong, you can contact our support team and we will check it against our logs. Your account details — including the contact information and payment methods linked to your wallet — can be updated through the account settings page. If you need to request a change that you cannot make directly, support can assist. You also have the right to ask questions about how your data is handled or to request account closure. We respond to these through our support channel; the process is described in the section below.
Your full transaction history is available in the account dashboard after login. Each entry shows the method, amount, and timestamp — DANA, ShopeePay, and QRIS transactions are all listed there.
Update your email, linked phone number, or wallet details through account settings. For changes that require verification, follow the steps shown on that page.
If anything in your transaction history or account record does not look right, open a support ticket with the relevant details. We will check the record and respond through the same channel.
For account closure, data queries, or any question about how these terms apply to your account, contact us directly. The support paths are listed in the section below.
Open the chat window from any page after login. This is the fastest way to raise a transaction question or get clarification on how these terms apply to your account.
Send your query to our support address listed on the contact page. Include your account reference and the relevant transaction details so we can check the record and respond clearly.
The help section covers common account and policy questions. Check there first for answers about transaction records, account settings, and what to do if access is affected in your region.
We collect only the account and transaction data needed to run your session and process payments. That data is not shared with third parties outside the payment processing and verification steps your account requires. You can request information about what we hold through our support channel.
We use session cookies to keep you logged in and to remember your account state between pages. These are functional cookies required for the platform to work. You can review cookie settings in your browser, though disabling session cookies will affect how the account functions.
Your account is protected by your login credentials. We do not ask for your password through chat or email. If you receive a message asking for it, do not respond — report it through our support channel immediately so we can check your account.
Transaction records are retained for the period required under applicable rules in your region. If you want to request a change to your stored information or ask about retention periods, contact support with your account reference and the specific request.
These terms apply from the moment your account is created and remain in effect for every session, transaction, and support interaction. If you continue using the account after we publish an update to these terms, that counts as acceptance of the revised version.
Every deposit and withdrawal processed through DANA, ShopeePay, or QRIS is covered by this policy. Each confirmed transaction is logged in your account wallet with a timestamp and amount. That record is what our support team checks if you raise a query about a payment.
Access depends on whether it is permitted under local law in your specific region. These terms do not authorise access in areas where the platform is not available under applicable rules. Check the access information shown during account registration for the current eligible regions.
Most account details can be updated directly through your account settings page. Follow the verification steps shown there. For changes that require our involvement — or if you see a transaction record that looks incorrect — contact support with your account reference and the details of what needs to be corrected.
We retain transaction records and account data for the period required under applicable rules in eligible regions. If you want to know what data we hold on your account, or if you want to request account closure and ask about what happens to your data, contact our support team directly.
Open a chat from your account page or send a message through our support channel with your question and account reference. We will check the relevant policy and respond. The help centre also covers the most common account and terms questions if you want a faster answer.